Refund & Cancellation Policy

EasyFixProblem offers a Free plan and a 14-day trial of paid features. We recommend using them to confirm the product fits your workflow before subscribing, because paid subscriptions are billed in advance.

You can cancel a subscription at any time from Billing inside the application. Cancellation stops future renewals. Your plan stays active until the end of the billing period you have already paid for, and then moves to the Free plan.

Cancelling does not automatically generate a refund of the current period. Refunds are handled separately, as described below.

Subscriptions renew automatically each month (or each year, where an annual plan is offered) at the price shown at the time of purchase, until cancelled. Cancel before the renewal date to avoid the next charge.

If something goes materially wrong, contact us — we would rather fix it or refund you than keep money you feel was not earned. As a general business practice:

• First payment: if you request a refund within 14 days of your first paid charge, we will normally refund it in full.
• Accidental or duplicate charges: refunded in full once verified.
• Extended service failure: where the service was substantially unavailable for a prolonged period, we will normally offer a pro-rata refund or account credit.
• Renewal charges: generally not refunded once the new period has started and the workspace has been used, though we review requests made shortly after renewal case by case.

Refunds are returned to the original payment method. Processing time depends on your bank or card issuer.

• AI usage already consumed during the period.
• Partial or unused time after a mid-period cancellation.
• Accounts suspended or terminated for serious breach of the Terms of Service.

Consumer protection law in your country may give you cancellation or refund rights that go beyond this policy. Where that is the case, those rights apply and nothing here limits them. This policy describes our normal commercial practice; it is not legal advice.

Email support@easyfixproblem.com with the account email, the workspace name, and the charge date. We aim to respond within 5 business days.

Payments and refunds are processed by Paddle, our payment provider, which may also appear on your statement as the merchant of record.