Terms of Service

EasyFixProblem is a web application for running structured root cause analyses — fishbone and why-why analysis across a ten-stage RCA workflow — with action tracking and exports. We may improve, change or discontinue features over time.

You need an account to use the application. Keep your credentials secure and tell us promptly if you suspect unauthorised access. You are responsible for activity in workspaces you own, including the people you invite and the roles you give them.

You keep all rights in the investigations, evidence and other content you submit. You grant us only the permission needed to host, process, display, export and back up that content so we can provide the Service. You are responsible for having the right to upload what you upload, and for not including confidential or personal information beyond what the investigation genuinely needs.

• Do not attempt to access other tenants’ data, or probe, scan or overload the Service.
• Do not upload malware, illegal material, or content you are not authorised to share.
• Do not resell or white-label the Service without written agreement.

AI features are optional and can be disabled per workspace. AI output is a draft suggestion, may be wrong, and must be reviewed by a competent person before it informs any maintenance, safety or engineering decision. Enabling AI means relevant case content is sent to the configured AI provider. Fair-use and metering limits may apply to AI usage.

EasyFixProblem is a documentation and analysis tool. It is not a control system, a permit-to-work system, or a substitute for your own engineering judgement, risk assessment or regulatory duties.

EasyFixProblem offers a Free plan that allows users to try the core RCA workflow before subscribing to a paid plan. We recommend using the Free plan to confirm that EasyFixProblem fits your workflow before subscribing. Paid plans, prices and included allowances are shown in the application at the time you subscribe. Paid subscriptions are billed in advance and renew automatically for the same period at the then-current price until cancelled.

You can cancel at any time from Billing in the application. Cancellation stops future renewals; your plan remains active until the end of the period you have already paid for and then reverts to the Free plan. Cancellation on its own does not refund the current period.

Refund handling is described in our Refund & Cancellation Policy, which forms part of these terms. Prices are shown excluding any applicable tax unless stated otherwise; payments, invoicing and refunds are processed by our payment provider, which may act as merchant of record and collect applicable taxes.

We aim for a reliable service but do not promise uninterrupted availability. Maintenance, provider outages and emergency fixes can cause downtime. No service-level commitment applies unless separately agreed in writing.

You can stop using the Service at any time and delete your workspaces or account from Profile → Privacy & data controls. We may suspend or terminate access for serious or repeated breach of these terms, or where required by law.

To the maximum extent permitted by law, the Service is provided “as is” and we are not liable for indirect or consequential loss, lost production, or loss of data beyond our control. Nothing limits liability that cannot lawfully be limited. Any liability cap and any rules on governing law or venue are subject to applicable mandatory law and any valid written agreement between you and us.

These terms are versioned. Material changes increase the version, and you will be asked to review and accept the new version the next time you sign in.